Frequently Asked Questions
We collected several questions you may have regarding the usage of this portal.
Order & Delivery
How can I see the status of my order?
You can see the status of your order in the detail page of each order, or in the order history page.
However, tracking is not possible.
Can I have a different delivery addresses for one order?
No, you can only order to one delivery address. If you want to split your order to separate locations, please place 2 separate orders.
What happens if I order products that are unavailable?
Product delivery may change. It can take up to 30 days for us to deliver it to you. Generally, when you order unavailable with available items you will receive a Backorder, where you see which of your products are in the initial shipment.
Can I change my order once it is placed?
No. Once the order is placed we are reviewing it and changes cannot be made.
Most important information for your order is in the order history.
How do I add products to the cart or my order?
You can add products when you search them, or directly through the product detail page with “add to cart”.
Can I save my shopping cart for later?
Yes. Your cart will be saved as long as you are logged in. The items in your cart will remain there for up to 48 hours.
Will I receive an email when my order ships?
Yes, if you decide to get email updates, please sign up in settings. This is optional and just needs to be confirmed with your local representative.
What means “backorder”?
A “backorder” is an order that has been created with items you ordered, but haven’t been send to you. The items are usually items that weren’t available when the other items were shipped to you.
See more in the Order History.