Frequently Asked Questions
We collected several questions you may have regarding the usage of this portal.
Accounts & Settings
I received an invitation. How do I activate my account?
Please click the link in the invitation email and follow the steps. Firstly, you will set your password and then you can log in.
I cannot log in.
What should I do?
Check your email and password. If it still does not work, use “Forgot Password” or contact support. We will figure it out together then.
Why does the system say, ‘Account not found’?
Your account might not be activated yet or the email you entered does not match the invitation. Try the exact email from the invitation email.
How do I add a delivery address?
You cannot add billing or delivery addresses.
If you want to add more information please get in contact with your local representative.
Do I need to verify my email address?
Yes. You must confirm your email through the link in your invite before you can log in.
Is my account automatically removed if I do not use the portal for a long time?
No. Your access stays active unless your company requests removal.
How do I sign out of the portal?
You can sign out on the profile page. On the bottom of the page you will ding a red button that will allow you to sign out
How can I delete my account?
You go to the profile page and click on profile deletion. The system will ask you to confirm this action. This cannot be undone. Once you deleted your account, you wont have access to the Customer Portal anymore.
I forgot my password. How do I reset it?
Go to your profile and the change password section. There you can reset it with the “forgot password?” button.
Another way is to logout and then click the “forgot password?” button to reset it.