All you need in one place text in the middle with a PC underneath showing the customer portal. on the right it shows MANN+HUMMEL products and noname products on the left.

Everything you need to manage orders efficiently

Our portal brings together powerful features designed to simplify your workflow.

Man holding a filter in his left hand and being surrounded by other products

Find the right products with confidence.

Find the products you need and check live availability in just a few clicks. Respond to your customers faster, reduce manual stock checks and never miss a sales opportunity.

Shows a webpage with personal information where user can select their delivery and billing address, while seeing a summary section on the right side of the screen

Keep every order on track.

Place and manage orders, track their status and follow deliveries - all in one place. Spend less time chasing updates and give your customers clear answers, faster.

Get the documents you need, when you need them.

Access invoices, delivery notes and service information whenever it suits you. Find answers quickly without waiting for someone to send you a document.

Shows a webpage with personal information where user can select their delivery and billing address, while seeing a summary section on the right side of the screen

Turn your purchasing data into smarter decisions.

See what you buy and how your purchasing patterns change over time. Use these insights to plan demand, manage stock and make more informed purchasing decisions.

Stay informed every step of the way.

Get timely updates on your orders and shipments, so you always know what is happening. Act sooner, keep your customers informed and avoid unwanted surprises.

Why choose our portal?

Experience the advantages of a modern order management system.

BENEFIT

Not a long process

Orders can be placed online, with all your requests for location, shipment type and quantity. You will get instant feedback what happens next.

BENEFIT

All Information in One Place

From your Order History to Product ordering, we provide a variety of functions within our portal.

BENEFIT

Instant feedback

Just want to check if a product is available? Don't worry, you can see this directly in the cart, once you added the quantity.

FAQs

This might help already.

Account & Settings

How do I get access to the Customer Portal?
You cannot create an account yourself. The portal works by invitation only. If your company should have access, please contact your MANN+HUMMEL Sales representative.
I received an invitation. How do I activate my account?
Click the link in the invitation email and follow the steps. You will set your password and then you can log in.
I cannot log in. What should I do?
Check your email and password. If it still does not work, use “Forgot Password” or contact support.
I forgot my password. How do I reset it?
On the login page, click “Forgot Password”. You will receive an email with a reset link.
Why does the system say, ‘Account not found’?
Your account might not be activated yet or the email you entered does not match the invitation. Try the exact email from the invitation email.
What happens if I enter the wrong password too many times?
Your account may be temporarily locked. Wait a few minutes and try again, or use “Forgot Password”.
Do I need to verify my email address?
Yes. You must confirm your email via the link in your invitation before you can log in.
Is my account automatically removed if I do not use the portal for a long time?
No. Your access stays active unless your company requests removal.

Order & Delivery

How can I place an order?
You can either add single Items to your shopping card or upload your order as an CSV format to add them to the shopping card.
What happens if I order products that are unavailable?
Depending on the process defined for your account, unavailable parts will be shipped at a later stage.
How do I add products to my order?
Enter the quantity on the product page and click “Add to Cart”.
What is your return policy?
We do not offer returns, unless there is a problem with the product itself. Then file a claim.
Can I save my shopping cart for later?
Yes. Your cart stays saved as long as you stay logged in. Your Cart will be saved for up to 48 hours.

Features & Functionality

What is Bulk Search used for?
Bulk Search helps you find many products at once by uploading a file instead of searching manually.
Can I upload files larger than a certain size?
Files above a certain size may be rejected. If your file is very large, split it into smaller parts.